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Returns and Exchanges

What is your return policy?

Intended Audience: Shoppers, Customer Support TeamsPurpose: This guide outlines the return policy for items purchased on MARKET.live, including timeframes, conditions, and how to initiate a return. We want you to love what you buy! Understanding our

When will I get my refund?

Intended Audience: Shoppers, Customer Support TeamsPurpose: This guide explains what happens after you’ve submitted a return and when to expect your refund. Once we receive and process your return, you’ll get a confirmation email letting you know you

What do I do if I receive the wrong item in my order?

Intended Audience: Shoppers, Customer Support TeamsPurpose: This guide explains what to do if you received the wrong item in your order. We’re so sorry to hear that! If something in your order isn’t right, here’s how to get it sorted:. Please email o

What do I do if my item(s) arrives damaged?

Intended Audience: Shoppers, Customer Support TeamsPurpose: This guide explains what to do if your item arrives damaged. We’re so sorry to hear your order arrived with damage! Sometimes items can break during shipping—but we’re here to help. Please e