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Returns and Exchanges

What is your return policy?

Generally, you may return an item you purchased from MARKET.live within 10 days of delivery. The 10-day return window for an item starts on the date the item was delivered to the shipping address, as determined by the item’s tracking number. However,

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 10 business days for the refund to reflect in your account.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du