What do I do if I receive the wrong item in my order?Updated a day ago

Intended Audience: Shoppers, Customer Support Teams
Purpose: This guide explains what to do if you received the wrong item in your order.

🛍 Received the Wrong Item?

We’re so sorry to hear that! If something in your order isn’t right, here’s how to get it sorted:

📩 Step 1: Report the Issue

Please email our team at [email protected] with:

• A photo of the item you received

• The name of the item you were expecting

• Any packing slips or notes that came with the package (your item may have shipped separately!)

🔄 Step 2: We’ll Look Into It

Once we receive your details, we’ll do our best to resolve the issue.
While we can’t always guarantee a replacement due to inventory availability, we’ll work with you to find the best possible solution.

💬 Have more questions? Our support team is here to help at [email protected]!

✨ Happy shopping!