What is your return policy?Updated a day ago
Intended Audience: Shoppers, Customer Support Teams
Purpose: This guide outlines the return policy for items purchased on MARKET.live, including timeframes, conditions, and how to initiate a return.
Why This Matters
We want you to love what you buy! Understanding our return process ensures a smooth experience if something isn’t quite right.
🔄 What’s the Return Window?
You may return an item within 10 days of delivery.
The return window begins on the day your item is marked as delivered by the tracking number.
🛑 Note: Not all items are returnable. Please check the product description before purchasing. Non-returnable items will be clearly labeled and are not eligible for refunds or exchanges.
📦 Return Conditions
To qualify for a return, items must be:
✔ In original packaging
✔ Unused and undamaged
✔ Passed through a brief inspection
🚚 How to Start a Return or Exchange
Have your order number and email address ready.
Visit our Return Portal to get started.
💬 Still have questions? Reach out to us anytime at [email protected] — we’re happy to help!
✨ Happy shopping!